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Goal Management: Goal Approval Notifications Are Not Coming (Doc ID 1624902.1)

Last updated on JUNE 01, 2018

Applies to:

Oracle Fusion Goal Management Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

Goal Management: No goal approval notifications are coming

Employee has created a goal and this should go for approval to the line manager (The Profile Option: Add goal approval is set to Y). The employee does receive the following message indicating that the goal was submitted for approval:

"The selected goals were submitted for approval. You can perform actions on them after your manager approves them"

However, the goal looks as though it has actually been auto approved:

- The manager doesn't receive the approval notification
- The status of the goal should say pending approval, it doesn't
- The employee can update the goal before it is approved.


The issue can be reproduced at will with the following steps:
1. Login as an employee and Add a goal through Navigator => Career => Goals => My Goals tab
2. Employee revives a notification to say that the goal has gone for approval.


Cause

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