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User receives 500 Error on accessing a particular SRM area (Doc ID 1626804.1)

Last updated on JULY 23, 2018

Applies to:

Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

An account admin SRM user is unable to access some part of the account & receives an "OOPS or "It's not you, it's me" Error.

Cause

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