Error Creating Interactions (Doc ID 1626882.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Common CRM Cloud Service - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to create an interaction, then selecting the cancel button the interaction is still created and sometimes,
the following error occurs.

ERROR
An Application error occurred. See the incident log for more information.
An application error has occured. Your help desk can use the following information to obtain a more details description of this incident: 1125,
Server Domain: CRMDomain, Server Instance: SalesServer_1, Application Name: SalesApp



STEPS
The issue can be reproduced at will with the following steps:
1. Select Interaction Tab
2. Create Interaction
3. Select cancel.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms