Oracle Live Help E-mail Routing & Auto-Reply Issue (Doc ID 1627252.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

The loss of functionality
Customer wishing to run email routing rules on back to back

The sequence of events
Customer set up:
Rule to transfer email from Customer Service to Testing Department
Auto reply in Testing Department
Rule to archive email in Testing Department

Where it happened
Customer's IS Account

The significance of loss / customer impact
Customer would like to be able to move certain emails to another account and archive them

What IS working
First rule to move email is working, auto reply and archive are not working

What is the desired result?
Email arrives in customer service department, then moved to the second defined

Cause

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