Oracle Live Help Agent Console Feezing And Crashes

(Doc ID 1627541.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

The loss of functionality
Some agents cannot take chats from certain departments. Console freezes.

The sequence of events
Users log into console just fine.
Make themselves available to take a chat
As soon as they take a chat, the console freezes and they have to close out and restart the console

Where it happened
Live Help Agent Console

The significance of loss / customer impact
Some agents cannot take chats

Include specific error messages (error number with syntax)
No known errors or error messages. Console just freezes and has to be force closed

What IS working
Not all agents affected. Some agents able to take chats in the same department.

What is the expected or acceptable result?
All agents should be able to take chats

What about the system has recently changed?
No changes

Cause

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