Live Help Proactive Chats Not Routing To New Chat Department (Doc ID 1627699.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Customer created a new Proactive Chat Department and created 3 rules that should be routed to that new department. The problem is that they are routing to the original Proactive Chat Department and not the new one.

Customer would like the chats to route to the new department

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms