Live Help Email Not Being Received In Two Accounts (Doc ID 1628283.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

The loss of functionality
Customer is not receiving emails into two departments

The sequence of events
Email sent by customer, does not arrive in console

Where it happened
Live Help email console

The significance of loss / customer impact
Customer needs to receive emails into these departments to conduct their business

What IS working
Other departments are receiving emails

What is the expected or acceptable result?
These departments need to receive emails

Cause

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