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Forms: 'Send Submitter an Email' Processing Step does not Send an Email (Doc ID 1629515.1)

Last updated on FEBRUARY 23, 2024

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 to 10 [Release 10]
Information in this document applies to any platform.

Symptoms

A form with the processing step 'Send Submitter an Email' does not send an email immediately after form submission.

Cause

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In this Document
Symptoms
Cause
Solution
 To resolve issue as defined in Cause #1
 To remove the signature layout
 To create a copy of an email without a signature layout and use it in the form processing step
 To resolve the issue as defined in Cause #2
 To resolve the issue as defined in Cause #3
 To resolve issue as defined in Cause #4
 Related Reading
References

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