Live Help agent console appears offscreen (Doc ID 1629704.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Oracle Live Help On Demand
Information in this document applies to any platform.

Symptoms

The loss of functionality
Agent console is not visible and not movable into a visible position

The sequence of events
Agent launches console and it is stuck on the right of the agent's screen

Where it happened
InstantService chat console

The significance of loss / customer impact
Agent cannot support chat

What IS working
All other agents are not affected

What is the expected or acceptable result?
Agent console should launch in the middle of the screen

Cause

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