'Force Approve' Of AP Invoice Workflow Does not Work Via Emails (Doc ID 1630375.1)

Last updated on MARCH 03, 2016

Applies to:

Oracle Fusion Payables - Version 11.1.7.0.0 to 11.1.7.0.0 [Release 1.0]
Oracle Fusion Payables Cloud Service - Version 11.1.7.0.0 to 11.1.7.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Manage Invoices-Audit Invoices

ACTUAL BEHAVIOR
---------------
'Force Approve' of AP Invoice Workflow doesn't work via Emails

AP Invoice Approval provides 3 Reply Options via Email: Approve, Force Approve, Reject
The Approve and Reject Option work via email. However click on the 'Force Approve' option via Email, doesn't do anything, doesn't approve the Invoice.
The Force Approve works within Fusion.

EXPECTED BEHAVIOR
-----------------------
'Force approve' through webmail is possible?

STEPS
-----------------------
1. Raise invoice (invoice number = Inv_apprf_WF_email_6). Invoice validated. status = Requested.
2. Click 'Force Approve' in Webmail actions.
3. Error mail being sent back from system
Oracle Human workflow service
Your response to notification could not be processed due to an error. Login to worklist application to act on pending tasks. Contact your system administrator if you need more information about the error.

Error:
Invalid action on workflow task or user does not have privilege to perform this action.
Action HtOutcmeForceApproveForceApproveInvoice on task...cannot be performed by bhatta4.

4. Status in approval and notification history show action for Invoice approval as - Expire


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms