LIve Help Agent Console Issues (Doc ID 1630835.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Where it happened -- Agent console issues with one agent.
The significance of loss / cusotmer impact -- Agent cannot login to agent console.

What IS working-- all the other agent can login and take chat.
What is the expected or acceptable result?.. agent can login
What about the system has recently changed?unknow

Cause

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