Live Help Webcare ROI Report not showing cart values (Doc ID 1631897.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

The loss of functionality
ROI Report does not show any values for Orders Total or AOV. There are values for the Invites, Invites Accepted, Conversions and Conversion Rate.

Where it happened
https://webcare.estara.com > <accountNumber> > Reports > ROI Report

The significance of loss / customer impact
Customer cannot report on ROI of chat.

What IS working
Transactions complete ARE being registered

What is the expected or acceptable result?
Transactions AND cart values need to be recorded

What about the system has recently changed?
Unknown

Changes

 New site released on 12/4/2013 changed slightly the way the ATG variables written to the checkout page

Cause

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