Live Help Administrators Can't Assign A Department In Transfer Rights (Doc ID 1632387.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

State the loss of functionality
Department transfer rights settings not being saved.

Significance of loss
Admin user needs to be able to change transfer settings

Sequence of events
The transfer rights on several teams seems to have suddenly changed several days ago.

Where the Issue happens
Agents : Access : Department Rights and Departments : Chat : Agent Transfer Rights

Expected or acceptable result
Admin users should be able to add department transfer rights to teams

Cause

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