Agent Cant See Or Run Live Help Chat Report For Department (Doc ID 1635612.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

We recently merged two departments to create one. One of the results appears to be that one of the agents who used to run reports now cannot run a report for a departments. The agent accesses the department reports but no other option other than "Account (default)" appears in the list of departments he can choose. What do I have to change in regards to Departments, Teams, Roles, Permissions or whatever to allow him to see other departmens and run reports once again?
 

Solution

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