Campaigns: Contacts Stuck in Decision Step

(Doc ID 1636019.1)

Last updated on JULY 17, 2017

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

There is a blue square with a number of contacts at the corner of a decision step, and the contacts do not flow through the rest of the campaign, even though the campaign is active.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms