Campaigns: Contacts Stuck in Decision Step (Doc ID 1636019.1)

Last updated on JULY 17, 2017

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

There is a blue square with a number of contacts at the corner of a decision step, and the contacts do not flow through the rest of the campaign, even though the campaign is active.

Cause

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