Campaigns: Contacts Stuck in Email Step with the Status 'Excluded from Email: Bounceback' or 'Excluded from Email: Unsubscribe' (Doc ID 1636035.1)

Last updated on JULY 17, 2017

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

There is a blue square at the corner of an email step with a number of contacts. Some contacts have flowed through the step while some stay stuck in the step, even though the campaign is active.

    

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms