Campaigns: Contacts Stuck in Email Step with the Status 'Excluded from Email: Bounceback' or 'Excluded from Email: Unsubscribe' (Doc ID 1636035.1)

Last updated on JUNE 06, 2024

Applies to:

Symptoms

There is a blue square at the corner of an email step with a number of contacts. Some contacts have flowed through the step while some stay stuck in the step, even though the campaign is active.

The status of the contacts is "Excluded from Email: Bounceback" or "Excluded from Email: Unsubscribe".

• For steps on how to check the status of a contact stuck in an email step, refer to the Knowledge Base document Definitions of 'Excluded From Email' And 'Error occurred while sending email' Statuses Seen in Campaign Canvas Email Steps (Doc ID 1638970.1)

Cause

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