Campaigns: Contacts Stuck in Email Step with the Status 'Excluded from Email: Bounceback' or 'Excluded from Email: Unsubscribe'
Last updated on JULY 17, 2017
Applies to:Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.
There is a blue square at the corner of an email step with a number of contacts. Some contacts have flowed through the step while some stay stuck in the step, even though the campaign is active.
The status of the contacts is "Excluded from Email: Bounceback" or "Excluded from Email: Unsubscribe".
- For steps on how to check the status of a contact stuck in an email step, refer to the Knowledge Base document Definitions of 'Excluded From Email' And 'Error occurred while sending email' Statuses Seen in Campaign Canvas Email Steps (Doc ID 1638970.1)
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