My Oracle Support Banner

Campaigns: Contacts Stuck in Email Step with the Status 'Excluded from Email: Bounceback' or 'Excluded from Email: Unsubscribe' (Doc ID 1636035.1)

Last updated on JUNE 06, 2024

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.


There is a blue square at the corner of an email step with a number of contacts. Some contacts have flowed through the step while some stay stuck in the step, even though the campaign is active.


The status of the contacts is "Excluded from Email: Bounceback" or "Excluded from Email: Unsubscribe".


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 Related Reading

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.