Missed Live Help Chats Not Showing Up where we expect them to (Doc ID 1636702.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

The loss of functionality
Missed chats where there should not be

The sequence of events
Customer launches chat, but gets closed message

Where it happened
Consumer website

The significance of loss / customer impact
Customer losing chats

What IS working
Most chat departments working fine

What is the expected or acceptable result?
Customers should be able to chat when agents available

What about the system has recently changed?
Unknown

Cause

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