Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.
The loss of functionality
Missed chats where there should not be
The sequence of events
Customer launches chat, but gets closed message
Where it happened
The significance of loss / customer impact
Customer losing chats
What IS working
Most chat departments working fine
What is the expected or acceptable result?
Customers should be able to chat when agents available
What about the system has recently changed?
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