Unable To Search For Customer's Parent (Doc ID 1637551.1)

Last updated on JULY 03, 2017

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Deliver Customer Care

Unable to search for Customer's parent


ERROR
-----------------------
An Application error occurred. See the incident log for more information.


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigator > Customers
2. Search Customers


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot search customers

Cause

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