Mail Recipient's Response Not Reaching The Live Help Agent Console (Doc ID 1637623.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Issue Clarification
- agent takes the mail from the queue and responds to the mail
- the recipient gets the agent mail and replies BUT the reply does NOT get into the Agent Console

Cause

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