Outlook/Sales Cloud Sync Collision

(Doc ID 1637970.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version and later
Information in this document applies to any platform.


When a particular user performs a sync a collision error is seen with the same customer every time. This happens everytime
the following error occurs.


Message: Detected in synchronization : 1 conflicts, 0 duplicates, 4 issues, 0 confirmations
Code: SW0002

JBO-27023: Failed to validate all rows in a transaction.JBO-27024: Failed to
@ validate a row with key oracle.jbo.Key[300000001648074 ] in
@ <MESSAGE><NUMBER></NUMBER><TEXT>You must provide a value for the attribute





The issue can be reproduced at will with the following steps:
1. Outlook - sync


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