Live Help Email Not Converting To HTML

(Doc ID 1637994.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Issue:
Live help is showing HTML code on the text version of the email in the agent console.

Expected result:
No HTML markup should show in text version of email

Cause

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