Can I Create An "option-set" Question with a drop down selection list in my Live Help Instant Service Chat Customer Client?

(Doc ID 1638106.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Goal

On the customer form we were wondering if there is an option to create a field that is an option-set (aka: pull-down-menu) type question rather than have it be an open text answer that the customer types in? It would make classifying the type of chat inquiry much easier if we could do this.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms