Wrong Agents Showing Up In Live Help Chat Department in agent console (Doc ID 1638124.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Goal

The agents shown to be in the queue in the admin interface are different than what the agent console shows. When I set myself up as the only agent in the queue to test a new chat link, the chat didn't get routed to me. It got routed to other agents who were supposedly removed from the queue.
 

Solution

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