Unable To Navigate/drill Down To Customer Detail Page (Doc ID 1638146.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion CRM Application Composer Cloud Service - Version 11.1.7.0.0 to 11.1.9.2.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Unable to navigate/drill down to Customer detail page. There is custom object overview page (e.g Buildings). From the left side search pane, selected 'Customers' & searched for specific customer.

The search returned the customer in the "Real-Time Search" view, but  can't seem to navigate to the customer info. Click the Name link, and nothing happens. Click Edit and nothing happens.


EXPECTED BEHAVIOR
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Drill down on a customer name redirects to customer details page under Buildings screen.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Building Overview Page
2. Search for Customer from left side Search pane:
3. Unable to drill down on to Customer detail page, nothing happens on click of customer name or edit icon (after selecting the row.)

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot check customer details under Buildings screen

Cause

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