Exit Survey Report Showing Initial Department And Agent Who Completed The Chat (Doc ID 1639132.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Oracle Live Help On Demand
Information in this document applies to any platform.

Goal

Why does the Exit Survey Report show the chat credited to the initial department but for the agent who last handled/completed the chat?
 

Solution

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