Live Help Emails Are Being Duplicated When We Are Receiving Them. (Doc ID 1639488.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Issue
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Emails are being duplicated when we receive them. Instead of receiving one email from a customer, we see 8 or 9 emails with the same time stamp and text. This is causing extra workload to weed out the duplicates.

Problem Category/Subcategory
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ATG Live Help Email

Affects
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All Live Help Agents

Impact
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We are having to waste valuable time weeding out the duplicate email. All users are affected.

Cause

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