Email was not Received Despite the Email Send being Recorded on the Contact Record (Doc ID 1640026.1)

Last updated on FEBRUARY 17, 2016

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

Despite confirming that the email was sent by checking the campaign, the contact record, and the Email Batch Control, the email was never received.

Cause

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