Receive "Your help desk can use the following information to obtain a more detailed description of this incident" Error when Attempting to Resume Saved New Hire Transaction (Doc ID 1641272.1)

Last updated on FEBRUARY 06, 2015

Applies to:

Oracle Fusion Global Human Resources - Version 11.1.7.0.0 to 11.1.8.0.0 [Release 1.0]
Oracle Fusion Global Human Resources Cloud Service - Version 11.1.7.0.0 to 11.1.8.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

 When attempting to save and resume new hire process multiple times, the following error occurs. Due to this you cannot save and resume new hire process more than once.

"An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: XX, Server Domain: HCMDomain, Server Instance: CoreProcessesServer_1, Application Name: HcmCoreApp"


Replication Steps:

1) User starts new hire
2) User clicks 'Save and Close'
3) Task is generated in worklist allowing user to continue
4) User clicks 'Save and Close' a second time on the task
5) No new task is generated in the worklist
6) If user attempts to return to the first saved instance an application error triggers

Cause

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