Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.
The loss of functionality
Agents cannot connect Oracle Live Help when logging in
The sequence of events
Agents attempt to log in and the connections time out
Where it happened
Live Help Agent console
The significance of loss / customer impact
Agents cannot process emails and chats
Include specific error messages (error number with syntax)
[140402 07:55:23+0100 51916] Experiencing network delays.
[140402 07:55:23+0100 51916] (FT)HTTP Retry.
[140402 07:55:23+0100 51916] Connection timed out due to network outage.
What IS working
Issues clear up later in the day
What is the expected or acceptable result?
Agents should be able to log on and use the console with no issues
What about the system has recently changed?
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