Several emails sent from the Live Help agent console are bouncing

(Doc ID 1643310.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Issue:
I have started to notice several emails sent from agents in instant service (in response to a customers email) are bouncing back with the following error message;

***Agent reply message xxxxxxxxx not delivered to [simonrichardson2009@domain.co.uk] due to [xxx x.x.x Domain of sender address ncd@customerdomain.com does not resolve ] ***

Cause

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