Apostrophes, Dashes And "é" Are Changed To "?" When Sending A Live Help Email (Doc ID 1645769.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Goal

We have noticed that some characters such as apostrophes, dashes and in some cases "é" are replaced with a question mark when sending an email from our instance of Oracle Live Help On Demand. This issue has a big impact on our business since we use Oracle Live Help On Demand to communicate with our consumers.

Why is this?

Solution

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