Bug 18059019 Contact Record Is Not Syncing To Outlook Properly

(Doc ID 1646294.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Synchronization

Contact record is not syncing to Outlook properly

I have a customer that has 3 contacts associated with it in the Fusion web application. When this customer is sync'd down to Outlook only 2 of the contacts are shown. When viewing the customer record the primary contact was not downloaded and the primary contact drop down contains the text, "". I have tried to delete the relationship and then re-add it in the web application but this has not resolved the issue.

Primary contact synced to CRM Outlook

The issue can be reproduced at will with the following steps:

1. In Fusion Web UI create a new Partner with a contact.
2. Add the Partner Contact to a Sales Account
3. Sync with Fusion and Sync issue occurs

The issue has the following business impact:
Due to this issue, users cannot sync contacts that are partner and sales account contacts


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