How to Resolve 'Entity is Deleted' Integration Errors (Doc ID 1660711.1)

Last updated on JULY 27, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Goal

If an error referencing "Entity is Deleted" occurs when the Delete All integration runs, it is likely caused by SalesForce (SFDC) products that have been deleted on the SFDC quote object but in CPQ the system thinks there are still products that need to be deleted.
In the standard SFDC integration with CPQ, prior to sending over quote line item information, all of the product line information must be first removed from the quote object in SFDC.
The error typically occurs when the quote object in SFDC does not contain any product lines, but the CPQ integration is sending a request to delete product line information.

Solution

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