Error on Commerce Action or When Setting Quote as Primary[Could Not Sync Quote [xxxx-xxxxx] With Opportunity because at Least One Product Did Not Have a Corresponding Pricebook Entry in the Opportunity's Pricebook]
(Doc ID 1660746.1)
Last updated on MARCH 11, 2024
Applies to:
Oracle BigMachines CPQ Cloud Service - Version 11.0 and laterInformation in this document applies to any platform.
Symptoms
An error message is received when triggering a Commerce Action or when trying to set a quote as primary in Salesforce:
A problem with the OnClick JavaScript for this button or link was encountered:
{faultcode: 'soapenv:Client',
faultstring:'BigMachines,BigMachinesQuoteSynchronization,QuoteSyncException: Could not sync quote [xxxx-xxxxx] with opportunity because at least one Part did not have a corresponding Salesforce product or pricebook entry in the appropriate pricebook. Both of these objects must exists in Salesforce for each part on a Oracle CPQ Cloud quote. This can be corrected by manually adding the product or pricebook entry in Salesforce or by having a Oracle CPQ Cloud administrator run a part sync.
(Big Machines)
',}
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| Manually Fill in the GUID of the Part |
| Run a Parts Sync |
| References |