Salesforce Single Sign On Login Issue After Password Change (Doc ID 1660892.1)

Last updated on JUNE 15, 2016

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 12.0 and later
Information in this document applies to any platform.

Symptoms

After the user changes their Salesforce password, Single Sign On with Oracle CPQ Cloud no longer logs in.  The below error messages may be seen:


Chrome:

Session Expired


Firefox:

Partner Login Error for user (username@company.com)

An error occurred while communicating with the partner site.

Error message from the partner site:

Invalid username, password, security token; or user locked out

Cause

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