Campaigns: Contacts Stuck in Email Step with Status 'Excluded form Email: Distribution List or Brochure Resend' (Doc ID 1662860.1)

Last updated on JULY 17, 2017

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

When sending out an email in a campaign, emails are not sent out to some of the contacts in the email step. When you double-click the blue square in the top-right of the email step, and scroll to the far right in the step details, you will see "Excluded form Email: Distribution List or Brochure Resend" as the status of the contacts within that step.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms