Will Direct Email To Live Help Designated Email Address Get To The Agent Console (Doc ID 1663798.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand
Information in this document applies to any platform.

Goal

Will mail sent directly to IS9999_12345@is.instantservice.com (where 9999 is the acct-ID and 12345 is the dept-ID) allow the mail to get to the Agent Console?
 

Solution

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