Why do we sometimes see "404 Client Error - Not Found" Failures when accessing https://rs.instantservice.com/resources/smartbutton/xxxx/Default/available.gif? (Doc ID 1664042.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Goal

We are noticing "404 Client Error - Not Found" failures for the below URLs

https://rs.instantservice.com/resources/smartbutton/xxxx/Default/available.gif (xxxx = account ID)

https://rs.instantservice.com/resources/smartbutton/xxxx/yyyyy/available.gif (yyyyy = department ID)

Why do we see these 404 errors?

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms