Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.
Agent attempting to type in the mail pane of the console is finding that the text is being entered into the right pane instead
The sequence of events
Agent takes customer email and attempts to type a reply.
Where it happened
Live help email console
The significance of loss / customer impact
Agent must ensure text is going into the correct pane
What IS working
Overall email service is working
What is the expected or acceptable result?
Agent should be able to select the left pane and type into it without concern about focus being locked on the right pane.
What about the system has recently changed?
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