Time/Date Mismatches In Live Help Reports (Doc ID 1665826.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Goal

Is there an issue with the date/time display in Live Help Chat reporting?
We have noticed discrepancies.
For example, there is an email that was sent by the customer 3/16 at 3:06 AM but the response was received 3/15 at 5:45PM.
 

Solution

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