Live Help Is Not Accessible For Some Agents (Doc ID 1665973.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Oracle Live Help On Demand
Information in this document applies to any platform.

Symptoms

Agents located in China and Japan data centers are unable to use the Live Help application.
All other agents in different locations are not having any problem with Live Help.

Cause

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