Add Additional SLA's Into Customer Report (Doc ID 1666320.1)

Last updated on APRIL 25, 2014

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

Can the "Mail SLA by Threshold" report be configured to measure against different SLA's like 3 hour, 6 hour, 9 hour and 12 hour SLAs,

Solution

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