Unable to see Prompts or perform an Edit on Dashboards when using Firefox

(Doc ID 1667124.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

In the Stage environment we have been unable to edit Dashboards for around the past hour when using BI Answers.

When opening the Dashboard the Prompt section does not display and therefore it is not possible to set any values when accessing dashboards, impacting their functionality.

In addition to this if we attempt to Edit a Dashboard the UI does not render correctly, the Dashboard Objects and Catalog appearing compressed into to the top left corner of the UI.

This behaviour is apparently only with Firefox (24.4.0 version). On IE9 and Chrome Version 34.0.1847.116 m, we do not have this issue.

Cause

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