Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.
The loss of functionality
Agent cannot log into https://login.instantservice.com
The sequence of events
Agent brings up https://login.instantservice.com
Where it happened
The significance of loss / customer impact
Agent cannot log in, so cannot do job chatting with customers
Include specific error messages (error number with syntax)
Site replies that login is incorrect
What IS working
Other agents can chat and assist customers
What is the expected or acceptable result?
Agent should be able to log in and chat with customers
What about the system has recently changed?
No known changes
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