Live Help Agent Can't Load Console (Doc ID 1667320.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Symptoms

The loss of functionality
Agent cannot log into https://login.instantservice.com

The sequence of events
Agent brings up https://login.instantservice.com

Where it happened
https://login.instantservice.com

The significance of loss / customer impact
Agent cannot log in, so cannot do job chatting with customers

Include specific error messages (error number with syntax)
Site replies that login is incorrect

What IS working
Other agents can chat and assist customers

What is the expected or acceptable result?
Agent should be able to log in and chat with customers

What about the system has recently changed?
No known changes

Cause

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