For Handled Report In Live help: Need Response Times For Originated E-mails
Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.
Our agent managers use the Handled Report in LHoD but do not have the ability to determine how long it takes for originated e-mails to be handled; they have a response time for Answered e-mails, and would like the same capability for Originated e-mails.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms