For Handled Report In Live help: Need Response Times For Originated E-mails (Doc ID 1667738.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Goal

Our agent managers use the Handled Report in LHoD but do not have the ability to determine how long it takes for originated e-mails to be handled; they have a response time for Answered e-mails, and would like the same capability for Originated e-mails.

Solution

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