Live Help Chat: We Need To Be Able To Blacklist

(Doc ID 1667766.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Symptoms

The loss of functionality
Customer cannot blacklist

The sequence of events
Agent takes chat and has abusive chatter, agent transfers chat to manager to blacklist, manager should be able to blacklist

Where it happened
Chat agent console

The significance of loss / customer impact
Nordstrom receiving abusive chats

Include specific error messages (error number with syntax)
No errors

What IS working
Chatting working

What is the expected or acceptable result?
Manager should be able to chat

What about the system has recently changed?
Unknown

Cause

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