Live Help Chat: We Need To Be Able To Blacklist
Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.
The loss of functionality
Customer cannot blacklist
The sequence of events
Agent takes chat and has abusive chatter, agent transfers chat to manager to blacklist, manager should be able to blacklist
Where it happened
Chat agent console
The significance of loss / customer impact
Nordstrom receiving abusive chats
Include specific error messages (error number with syntax)
What IS working
What is the expected or acceptable result?
Manager should be able to chat
What about the system has recently changed?
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