New Topic is Not Collecting Data

(Doc ID 1668990.1)

Last updated on MARCH 31, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen

ACTUAL BEHAVIOR
---------------
A topic was created in the Account a few days back, but it does not appear on the dashboard.

A topic appears in the dashboard as active but  has  no results. 


EXPECTED BEHAVIOR
-----------------------
The topic should appear on the Dashboard within 15-30 min after creation.

Cause

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