Creating Topics With Search Terms With Numbers Reduces Results

(Doc ID 1669749.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.


On : NA version, Listen

When a Topic is created which has search terms with numbers or symbols, the search results reduce down in the Preview significantly.

Having numbers or symbols in the search terms should not make a difference. If a new search term is added, it should only add more search results or refine it.

The issue can be reproduced at will with the following steps:
1. Create a New Topic
2. Add a search term without any number in it & preview the results
3. Now add a search term with a number or a symbol in it. Preview it.
4. Compare the number of results in step 2 & 3.

The issue has the following business impact:
Due to this issue, users cannot develop a confidence in the platform if the search results will be accurate


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