Creating Topics With Search Terms With Numbers Reduces Results (Doc ID 1669749.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : NA version, Listen

ACTUAL BEHAVIOR
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When a Topic is created which has search terms with numbers or symbols, the search results reduce down in the Preview significantly.

EXPECTED BEHAVIOR
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Having numbers or symbols in the search terms should not make a difference. If a new search term is added, it should only add more search results or refine it.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a New Topic
2. Add a search term without any number in it & preview the results
3. Now add a search term with a number or a symbol in it. Preview it.
4. Compare the number of results in step 2 & 3.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot develop a confidence in the platform if the search results will be accurate

Cause

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