CRM Outlook Sync Issue - Object Locked (Doc ID 1669968.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.7.0.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

CRM Outlook sync issue - object locked

ERROR
-----------------------
30 13:20:03.137704,T3272] [ERROR] [first chance exception]: struct resource_manager::resource_not_found: resource id 'error_id-FC0079' not found
[14-04-30 13:20:03.137704,T3272] [ERROR] [sync_issue]: Addition error of 'revenue' object to storage 'Remote': object_locked (Application experienced technical difficulties. Further troubleshooting should be done by technical support.
@@@@code:FC0079
@@@@mes


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run sync

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sync

Cause

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