Queue Is Open, But Message Is Still Showing Chat Unavailable Link (Doc ID 1670493.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Oracle Live Help On Demand
Information in this document applies to any platform.

Goal

The queue is open all hours and there is an available agent, how come the site visitor is getting the "closed" link?
 

Solution

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